Refund and Cancellation Policy
If you receive a package that appears tampered with, please refuse delivery and return it to the courier. For assistance, contact us at Anvikacollectionss@gmail.com with your Order ID. If you accept the delivery, we assume the package was received securely.
Delivery Delays:
While we are not responsible for delays caused by courier companies, we will help you track your package through our logistics partner.
Refund Policy / Cancellation Policy:
Once an order is placed, it cannot be cancelled or refunded. Anvika Collections reserves the right to cancel and refund orders without customer approval in cases such as incorrect information, courier delays, manufacturing delays, and other circumstances beyond our control. Refunds for out-of-stock items will be processed within 7 days via UPI ID or your bank account.
Return Policy:
Not Eligible for Return/Replacement
Color variation due to lighting/camera resolution (slight shade difference is common).
Sarees that have been worn, washed, used, or altered.
Products bought on sale/discount/clearance unless defective.
Returns due to “change of mind” or “not liking the design.” or “feel of fabric”.
Thread pulling will not be considered as damage.
Return pickup service is not available.
We do not accept returns for slight variations in color or material texture. If you receive a damaged or incorrect saree, please email us Anvikacollectionss@gmail.com with an unedited video of opening
“At Anvika collections, our commitment is to ensure you receive exceptional customer service. By placing an order with us, you agree to the following terms and conditions:
Unboxing Video Terms & Conditions:
To ensure a smooth shopping experience and quick resolution of product issues, we request customers to follow the below Unboxing Video Policy:
- Mandatory Unboxing Video
Customers must record a complete unboxing video from the moment of opening the parcel until the saree is fully checked.
The video must be taken without pause, cut, or editing.
- Purpose of Video
This video serves as proof in case of:
Wrong product delivered
Missing items
Damaged/defective product
- Video Guidelines
The parcel should be shown clearly with outer cover, shipping label, and seal before opening.
The saree must be opened fully in the video to verify design, color, and condition.
Videos taken after opening or with incomplete recording will not be accepted.
- Return/Exchange Eligibility
Claims for return, replacement, or missing items will be accepted only if a valid unboxing video is provided.
No claims will be entertained without proper video proof.
We provide refunds and replacements for products that are only damaged or defect. please inspect the package carefully in the presence of the delivery person to ensure there is no damage.
Please note that we do not provide return pickup service.
Customers must bear the return courier charges for sending the parcel back.
Customers must inform us within 24–48 hours of delivery (along with unboxing video proof) for any issues.
The return parcel must be shipped back within 5 working days after approval.
Non-Returnable Cases:
Color variations due to lighting or screen resolution.
Sarees that are used, washed, or altered.
Products returned without prior approval.
Once we receive the damaged or defective product and confirm the issue, we will promptly send a replacement to you.
We do not accept returns or replacements for products that have been used or are not in their original packaging.
Returns cannot be processed for slight differences in colour or texture of materials.
For any inquiries or assistance, please contact us using the information provided below.”
anvikacollectionss@gmail.com
This version aims to convey the terms clearly and directly, ensuring customers understand the policies without ambiguity.